Shipping policy
SHIPPING POLICY
Last updated: March 17, 2026
OVERVIEW
This Shipping Policy outlines how Pure Auto Supplies delivers orders placed through our website.
UK SHIPPING
Standard Delivery
• Delivery time: 2–3 working days
• Cost: Calculated at checkout
Next Working Day Delivery
• Delivery time: Next working day
• Order cut-off: 14:00 (Monday to Friday)
• Orders placed after this time will be dispatched the next working day
EUROPEAN SHIPPING
Standard Europe
• Delivery time: 5–11 working days
• Cost: Calculated at checkout
Express Europe
• Delivery time: 3–5 working days
• Cost: Calculated at checkout
Please note: Customers are responsible for any import duties, VAT, or customs charges.
INTERNATIONAL SHIPPING
Standard International
• Delivery time: 6–12 working days
Express International
• Delivery time: 4–6 working days
Shipping costs are calculated at checkout based on weight and destination.
Customers are responsible for any customs duties, taxes, or import fees.
HEAVY/LARGE ITEMS
Certain products (such as bulk materials or items over standard weight limits) may incur additional shipping charges.
Where applicable, these will be clearly displayed at checkout.
DISPATCH TIMES
• Orders are typically dispatched within 1 working day
• Orders are not dispatched on weekends or bank holidays
During busy periods, dispatch times may be slightly longer.
DELIVERY TERMS
• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by couriers, customs, or events outside our control
• Risk passes to you upon delivery
FAILED DELIVERIES
If delivery fails due to incorrect address details or missed delivery attempts:
• Additional charges may apply for redelivery
• We are not responsible for delays caused by failed delivery attempts
DAMAGES OR ISSUES
Please inspect your order upon delivery.
If your order is damaged, faulty, or incorrect, contact us within 48 hours at:
info@pureautosupplies.co.uk
We will arrange a replacement or refund where appropriate.
TRACKING
Tracking information will be provided once your order has been dispatched.
CONTACT
If you have any questions about shipping, please contact us at info@pureautosupplies.co.uk.