FAQ
Orders & Delivery
Q: When will my order be dispatched?
A: Orders placed before 14:00 are typically dispatched the same working day.
Q: Do you offer next day delivery?
A: Yes, next working day delivery is available on most UK orders.
Q: Do you ship outside the UK?
A: Yes, we are able to supply internationally. Please note that all international orders are subject to local customs duties, import taxes, and regulations, which are the responsibility of the customer.
Returns & Refunds
Q: Can I return an item?
A: Yes, items can be returned within 30 days, provided they are unused and in their original packaging.
Q: How do I request a return?
A: Please contact us with your order number and details of the item, and we will guide you through the process.
Products & Compatibility
Q: How do I know if a part is compatible?
A: If you are unsure, please contact us with details or photos and we will advise on compatibility.
Q: Are your products tested?
A: All products are selected to meet professional workshop standards and reliability.
Q: Do you offer help choosing the right product?
A: Yes, our team is available to help you select the correct parts for your requirements.
Payments
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, along with secure online payment methods.
Support
Q: How can I contact you?
A: You can use our contact form or email us at info@pureautosupplies.co.uk
Q: How quickly do you respond?
A: We aim to respond to all enquiries within 24 hours, Monday to Friday.
Need Help?
If you are unsure about anything, please get in touch with our team and we will be happy to assist you.