Refund policy

We offer a 30 day return policy, meaning you have 30 days from receiving your order to request a return.

To be eligible for a return, items must be:

• unused and in the same condition as received

• in original packaging

• complete with all parts and accessories

• accompanied by proof of purchase

We do not accept returns on items that have been used, installed, or show signs of wear.

To request a return, please contact us at info@pureautosupplies.co.uk

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return address: Pure Auto Supplies, Unit 4 Dundas Spur, Portsmouth, Hampshire, PO3 5NX

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked service, as we are not responsible for items lost in transit.

Please inspect your order upon delivery.

If your item is faulty, damaged, or incorrect, contact us immediately and we will resolve the issue as quickly as possible.

In these cases, we will cover return shipping and provide a replacement or refund.

The following items cannot be returned:

• used or installed products

• consumables that have been opened or used

• custom or special order items

• hazardous materials or flammable goods

• sale items

• gift cards

To exchange an item, please return the original item and place a new order once your return is approved.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Items must still be unused, in original condition, and in original packaging.

Once we receive and inspect your return, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, contact us at info@pureautosupplies.co.uk.